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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEB SITE.

By using our web site and/or placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions you may not use and/or place orders on the web site. We reserve the right, at our sole discretion, to change, modify, add or delete portions of these terms and conditions at any time.

DELIVERY
All goods, once paid for, will be despatched within 24-48 hours. If nobody is available to take the delivery, instructions may be left by the courier, and it will be your responsibility to arrange a subsequent delivery or collection.

RETURNS
If, for any reason, you are not happy with any of our products, please return them within 14 days and we will refund the cost of the goods, providing the goods are intact and not used. Please note that you will be responsible for all delivery costs.

COMPLAINTS PROCEDURE
We take our relationship with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they are enquiries or, heaven forbid, complaints! If email is too impersonal, we encourage you to phone us and our customer support team will gladly be of assistance. All your feedback is appreciated, although, of course, we do prefer good news!

ORDER NOTES
All transactions will be carried out in Euros. Once you have placed your order, confirmation will be sent to you via email complete with Transaction and Order Reference numbers.

ERRORS AND OMISSIONS EXCEPTED
We will not be held responsible for pricing errors due to software malfunctions, or human error. This web site operates on an "invitation to treat" basis and not as an "offer for sale" as a result, FLORES DE MADERA serves the right to decline orders for bulk or high value purchases.

PRICAVY POLICY
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

CANCELLATION OF ORDER
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

UNLAWFUL OR PROHIBITED USE
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner which may harm Key Promotions or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

WEB SITE TERMS OF USE
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice.
The UK law is the applicable law for this web site.